When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.
Most organizations would prefer that their technology infrastructures be available and functional to their employees at all times. This includes someone keeping tabs on the infrastructure during off-hours. Can you reach your provider after-hours and on weekends or other times that you may not normally need assistance?
Why You Need 24/7 Support
Countless problems could occur when you least expect them to, especially when nobody is in the office to respond to them. What happens if you’re hit with a sudden DDoS attack, or a piece of hardware experiences some sort of critical failure? Such a large issue could cause widespread damage and downtime that places your budget and reputation at risk.
Most importantly, however, you need to consider just how your employees or customers will react if they try to access your services and are unable to do so. If you don’t have someone to resolve the issue, chances are that you’re going to be the one taking that 3:00 a.m. phone call telling you that your server is down. Really, it’s in your best interest to make sure that someone is on-hand and ready to fix the issue so that you don’t have to.
Network Monitoring is Also Crucial
Of course, not every IT provider will want to make this sacrifice for your company; though any who dare to call themselves an IT service provider will put their sleep schedules on the line to make sure you don’t have to. At the very least, you need an IT provider that can offer your organization 24/7 network monitoring in some capacity. This type of monitoring can be accomplished by having a dedicated technician keeping a close watch on your infrastructure for any oddities. In situations like this, a technician is contacted to resolve a problem remotely should there be a problem. It’s about as easy and hands-off as you can get.
To learn more about proactive monitoring and management, or to understand your technology support options, contact us today at: (610) 828- 5500.