It’s Easy to Forget about Quality IT Service, and That’s Okay

April 24, 2015

b2ap3_thumbnail_good_business_through_good_it_400.jpgWhen it comes to service jobs, there are two kinds: Those where the work is highly visible, and those where work gets accomplished behind the scenes. Each service is valued and needed, yet, one may receive more attention and recognition than the other. Managed IT service falls under the latter category, and we’re totally okay with that.

How do you know if we’re doing our job correctly? If you don’t physically see us at your office managing and maintaining your company’s IT infrastructure, does that mean that we’re not doing anything? Absolutely not. With CTN Solutions’s managed IT service, we’re monitoring your systems around the clock and constantly taking care of a variety of IT issues so that your systems run as smooth as can be. Due to the nature of this kind of preventative service, it’s easy for you to forget about us, and that’s kind of the point.

For those of us at CTN Solutions, it’s not like we’re antisocial or that we don’t value the company of your business. Instead, it’s our prerogative to stay behind the scenes. This approach keeps us out of your way while we do what it takes to get the job done. As odd as this sounds, when it comes to preventive IT care, lack of interaction with those we serve is how we gauge success.

This idea is communicated in a mantra that we’ve been going by for years, “Making Technology Work for You.” The entire point of technology is that it’s meant to enhance your goals and improve the efficiency of your business. If you have to spend time resolving technology issues, or even managing IT technicians that are on your premise, then that’s time taken away from running your business, which negatively affects your bottom line.

At CTN Solutions, we understand the dynamics of how valuable your time is, which is why we do everything within our power to resolve an issue before bringing it to your attention. Granted, from time-to-time there may be hardware issues that can’t be taken care of over the phone, and if you’re looking to stay on top of the latest technologies, then you will want to see us before signing off on a new IT solution; but our point here is that, with managed IT services, this face time is minimized.

How’s this work? The point of managed IT is that technology issues are quietly taken care of by remote maintenance while they are still small enough to not cause alarm. Ultimately, this proactive approach leads to far fewer technology problems that are major enough to require your attention, especially compared to the break-fix model where a lack of proper maintenance causes more severe problems to happen much more frequently.

Of course, it’s not like we’re purposely trying to avoid you or anything like that. On the contrary, we at CTN Solutions are available to see to any and all of your technology needs, including the ones that require a lot of face-to-face interaction, like sitting down together to create a technology roadmap that covers your company’s present and future technology needs. In fact, we think that your business can greatly benefit by regularly meeting with us to discuss your organization’s goals. We’re happy to meet regularly with you to discuss these goals through our IT consultation service, which we feel is the absolute best way to maximize how technology can be leveraged to help you reach your unique goals.

At CTN Solutions, we work hard to get out of the way and stay behind the scenes so that you’re not distracted by technology issues, and we’re always available to fully engage you with expert advice on how you should handle your technology. Call CTN Solutions at (610) 828- 5500 to check in with us. We’re here to help you succeed.

Contact CTN


610 Sentry Parkway

Suite 110

Blue Bell, Pennsylvania 19422

Call Us

(610) 828- 5500

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