When you feel under the weather you visit the doctor, they examine you and prescribe a remedy. It’s a pretty simple process; and a relationship that is important to maintain your health. A managed service provider functions the same way for a business. Let’s take a look at the similarities.
When most people think about IT support, they think of the phone calls they make pleading for help, the technician “squeezing” into your workspace to check something, or creating tickets that never seem to be resolved. Sometimes businesses don’t want to call in their tech support because it is doing more harm than good. A lot of people feel the same way about going to the doctor’s office. Neglecting your health, or the health of your business’s technology are both shortsighted strategies.
Just like you need to find a doctor you can trust; you need to find the right IT support. You need to find a provider that has solutions for problems, but who also works to keep your business healthy and successful without having to be called on to do so. Using a cutting-edge remote monitoring tool that features enhanced automation, the managed service provider can ensure that any issues found on your network or with your hardware can mostly be remediated before there is any interruption to workflow.
Your health care professional spends most of their time assessing a patient’s health, not because there is anything necessarily wrong with them, but because they want to promote good health. This is exactly what the modern MSP does for a business. It provides proactive care for business computing while delivering useful consulting services that ensure that your business is healthy now, and in the future.
For a static monthly fee any technology covered under your agreement is actively monitored and managed, taking action remotely if there are issues to resolve. If it calls for a little more personal touch, an MSP will make a house call and remediate any problems you may have onsite.
Services most MPS offer include:
- Proactive monitoring and management of onsite resources
- Comprehensive consulting services
- Hardware and software procurement
- Around-the-clock IT support
- Vendor management
- Patch management
- Cybersecurity auditing
- Backup and Disaster Recovery (BDR)
..and more.
Your business may not be sick, but it might be on the verge. Call CTN Solutions at (610) 828- 5500 to talk to one of our IT experts today.