It’s time to face the fact that those times when your technology acts up, you don’t have the time to spare waiting around for the issue to just go away…you need to react. Many small businesses just don’t have the means to maintain an in-house IT resource to solve their problems. What if we can offer you a different solution.
Fortunately, an outsourced IT provider like CTN Solutions can deliver a solution that will mitigate many of your technology troubles with our remote management and monitoring service. Remote management and monitoring, or RMM, is the practice of accessing a system remotely to identify issues and work to fix them without the physical presence of a technician. That means no wait times for the technician to arrive and instant attention to your issue, allowing any affected employees to return to work fast.
RMM can bring the following benefits to your organization:
Faster Attention to Your Issues
One of the biggest consequences of a problem with technology is that the business affected by it will most likely suffer some degree of downtime. While certainly nothing to scoff at under normal circumstances, imagine how bad that downtime could grow to be if an onsite visit is required. You have to factor in travel time, the time it takes to identify the issue, and the time it takes to fix it–assuming it can be fixed in one trip. On the other hand, with RMM, a technician can remote into your device to work on the issue in almost no time at all. While there are some issues that will require an on-site visit, you’ll also know that the tech is more aware of the problem before they arrive and better prepared to address it.
An IT provider can prove to be an invaluable resource, especially if you don’t have an internal IT department to make sure your information technology is up to snuff. With RMM tools, your systems can be monitored, and issues like hardware failures can be predicted and proactively mitigated. As a result, you can avoid major issues and the consequences of the associated downtime. In addition, patches and other maintenance activities can be seen to remotely, preventing you from losing focus on your business goals.
Finally, you have to consider the financial benefits that RMM can bring. For a fraction of what it would cost to maintain an internal IT department, you could receive all the benefits of RMM and only have to pay a monthly fee. This could potentially free up considerable capital to be invested elsewhere in the business, allowing you to promote your business while you preserve it.
If remote monitoring and management sounds like it would benefit your business, let us know at CTN Solutions. Call (610) 828- 5500 today.